運送政策 Shipping Policy 

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一、運送範圍

目前本公司提供台灣本島與離島地區之配送服務。部分偏遠地區或特殊地址，可能需加收運費或無法配送。

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At present, we provide delivery services across Taiwan, including offshore islands. Additional fees may apply, or delivery may not be available for certain remote areas or special addresses.

 

二、運費說明

• 消費滿新台幣 10,000元（含）以上享免運優惠。

• 未達免運門檻者，需自付運費，金額將於結帳頁面顯示。

• Free shipping is available for orders of NT$10,000 or above.

• Orders below this amount are subject to a shipping fee, which will be displayed at checkout.

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三、配送時間

• 訂單於付款完成後 1–3個工作天內出貨，週末及國定假日順延。

• 配送時間依物流公司作業而定，通常於出貨後 2–5個工作天送達。

• 若遇天災、疫情或不可抗力因素，配送時間可能延長。

• Orders are processed and shipped within 1–3 business days after payment confirmation. Weekends and public holidays are excluded.

• Delivery time depends on the logistics provider and is usually 2–5 business days after shipment.

• Delivery may be delayed due to natural disasters, pandemics, or other unforeseen circumstances.

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四、出貨與查詢

• 當訂單完成出貨後，系統將自動寄送出貨通知信件及追蹤號碼。

• 您可透過物流公司網站或客服追蹤配送狀態。

• Once an order has been shipped, a shipping confirmation email with a tracking number will be sent.

• You may track your shipment through the logistics provider’s website or customer service.

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五、注意事項

• 訂單一經確認，無法更改收件地址，請下單前再次確認。

• 如配送失敗，包裹將退回本公司，需由消費者負擔二次運費。

• Once an order is confirmed, the shipping address cannot be modified. Please double-check before placing the order.

• If delivery fails and the package is returned, the customer will be responsible for the cost of reshipment.

 

六、聯絡我們

若您在配送過程中有任何疑問，歡迎透過以下方式與我們聯繫：

📧 下方【聯絡我們】之意見欄位
☎ 客服電話：02-2692-1593
📅 服務時間：週一至週五 09:00–17:30（國定假日除外）

 

If you have any questions regarding shipping, please contact us through the following channels:

📧 The Feedback Form in the 【Contact Us】 section
☎ Customer Service: +886-2-2692-1593
📅 Service Hours: Monday to Friday, 09:00–17:30 (excluding national holidays)